Retail Pharmacy Technician

1w1 week ago

St. Luke's University Health Network

Easton, US · Full-time · $32,000 – $42,000

About this role

Under the direction of a pharmacist, this role delivers medications and fills patient medication orders for outpatient prescriptions. The technician runs the cash register, helps customers with insurance-related questions, and utilizes the pharmacy computer system.

Day-to-day responsibilities include effectively following workflow procedures with an in-depth understanding of each workstation, including Pick-Up, Drop-Off, and Production. The technician demonstrates compassion by proactively identifying and resolving potential problems to ensure customers have their medications when needed.

Collaboration is key, working with immediate and extended pharmacy teams, medical staff, insurance companies, and customers to resolve issues and ensure accuracy. The technician communicates in a courteous and professional manner, directing all drug information questions to a pharmacist.

This role offers the opportunity to participate in training new employees and perform routine activities with minimal supervision. St. Luke's is proud of the skills, experience, and compassion of its employees, who are dedicated to an unwavering commitment to excellence.

Requirements

Knowledge of Data Entry experience is a plus
Ability to answer telephone/window and deal with visitors to pharmacy appropriately
Ability to involve other pharmacy staff when appropriate
Effective interpersonal communication skills while maintaining confidentiality of patient information
Ability to communicate with prescribers and their agents to obtain refill authorization
Ability to perform routine activities with minimal supervision and offer additional help when needed
Ability to participate in training of new employees

Responsibilities

Effectively follows workflow procedures with an in-depth understanding of each workstation (Pick-Up, Drop-Off, Production) for day-to-day processing of patient medication orders
Demonstrates compassion and care by proactively identifying and resolving potential problems to ensure customers have their medications when needed
Fills medications from computer-generated labels and labels products appropriately, including cautionary or auxiliary labels
Assists the Pharmacist in filling prescription items, as permitted by the State Board of Pharmacy
Takes inventory, places orders, checks in drugs and supplies, stocks shelves, and removes out-of-date items from the inventory
Prepares medications including emulsions, liquids, powders, and ointments
Communicates with insurance carriers to obtain payment for prescription claims and verifies that customers receive the correct prescription at point of sale
Maintains confidentiality of all materials handled within the Network and complies with Network and departmental policies regarding employee, patient, and environmental safety