Store Manager

1w1 week ago

Mr Price Group

ZA · Full-time · ZAR 180,000 – ZAR 250,000

About this role

Lead and manage the daily operations of a store to ensure overall objectives, store targets, and customer service standards are met and exceeded. This role focuses on driving sales growth, maintaining profitability, and delivering exceptional customer experiences.

Day-to-day responsibilities include overseeing stock management by ensuring accurate receipt, unpacking, merchandising, and replenishment. You will monitor stock levels through counts, takes, and loss action plans while maintaining housekeeping standards in the stockroom and authorizing write-offs and returns.

You will analyze sales and profitability reports to collaborate with management on operational action plans and monitor store expenditure. Reviewing in-store product performance to provide feedback to the support center and identifying new opportunities for sales and brand awareness are also key aspects of the role.

Risk management involves conducting compliance checks through admin checks, store audits, visual audits, COMO reports, and health and safety standards. Customer experience is maintained by executing business instruction letters, markdowns, promotions, and visual standards. You will lead and drive the team to achieve store KPIs and operational strategy, focusing on training, coaching, and talent management.

Requirements

Grade 12 (Matric).
3 years of store or assistant store management experience, preferably in a similar style of retail store.
Sales and service management experience.
Budgeting experience.
Proficient in MS Office.
Communication skills.
Understanding of retail trade.
Brand, customer, and product understanding.

Responsibilities

Ensure stock is accurately received and unpacked to merchandise and replenish the sales floor.
Monitor and manage stock levels through defined processes such as stock counts, stock takes, and stock loss action plans.
Analyze sales and profitability reports to collaborate on required operational action plans and increase sales performance.
Review and keep abreast of in-store product performance to provide feedback to the support center and enhance sales.
Conduct compliance checks through admin checks, store audits, visual audits, COMO reports, and health and safety standards.
Ensure and maintain the implementation of customer experience processes including markdowns, promotions, and visual standards.
Lead and drive the team within a store to achieve store KPIs and operational strategy in line with company values.
Recruit, administer, and manage performance in accordance with company policies and procedures.