Certified Pharmacy Technician - Remote

8w1 month ago

CenterWell

US · Full-time · $40,000 – $52,300

About this role

Join CenterWell's caring community as a Certified Pharmacy Technician, supporting pharmacists in Specialty Rx medication preparation and dispensing. This role involves semi-routine assignments and moderately complex administrative and operational tasks.

Day to day, you will receive inbound phone calls from patients and providers, enter prescription orders into the system, and ensure adherence to Specialty Rx specific operational processes. Work under minimal direction with some independent discretion to interpret area policies.

You will report to a Supervisor of Specialty Pharmacy Operations and collaborate closely with pharmacists to optimize health outcomes for patients. The position is remote, requiring a dedicated home office space free from interruptions to protect patient information.

Use your skills to make an impact by anticipating member needs, asking the right questions, and delivering a high-quality customer experience. This specialty pharmacy role offers the opportunity to apply your critical thinking and problem-solving abilities in a supportive, community-focused environment.

Requirements

Must have an active license with the Board of Pharmacy in the state of residence (Ohio, Florida or Arizona)
Must be nationally certified by the Pharmacy Technician Certification Board (PTCB) or ExCPT
1 or more years of experience as a Pharmacy Technician OR call center experience in a pharmacy or any related call center setting
Critical thinker who can anticipate member/customer needs and take initiative, ask the right questions and deliver the highest quality customer experience
Problem solver who can find viable solutions that meet member/customer needs, absent from all ideal tools and resources
Excellent communication skills (verbal and written)
Moderate working knowledge of Excel

Responsibilities

Receive inbound phone calls from patients and providers
Enter prescription orders into the system
Support pharmacists and patients by ensuring adherence to Specialty Rx specific operational processes designed to optimize health outcomes
Interpret area/department policies, practices and methods for completing assignments with some opportunity for interpretation and/or independent discretion
Work within defined parameters to identify work expectations and quality standards
Work under minimal direction

Benefits

Remote work from home with a dedicated space
Hourly pay typically ranges between $21.50-$22.50/hr
Bi-weekly internet expense payment for associates living in California, Illinois, Montana, or South Dakota
Company-provided telephone and computer equipment appropriate for business requirements
Work schedule: 8-hour shift, Monday-Friday with choice of 9:30 a.m.-6:00 p.m. EST or 10:00 a.m.-6:30 p.m. EST