Manager, Pharmacy Technicians

1w1 week ago

Alignment Health

US · Full-time · $58,531 – $87,797

About this role

Alignment Health is breaking the mold in conventional health care, committed to serving seniors and those who need it most: the chronically ill and frail. The Hybrid Pharmacy Call Center Manager for our Pharmacy Technicians is responsible for the day-to-day supervision and performance management of the pharmacy technician team.

This role ensures operational efficiency, supports the MAPD Pharmacy department’s goals related to medication adherence and pharmacy quality, and collaborates cross-functionally to enhance member experience and outcomes. The manager monitors team performance, provides coaching and feedback, and conducts performance evaluations to foster a culture of accountability and continuous learning.

Working in a hybrid environment, this leader translates strategic goals into actionable workflows for the technician team and collaborates with the Sr. Manager to implement workflow improvements and operational policies. The position ensures compliance with departmental procedures and regulatory requirements, and supports audit readiness and technician documentation standards.

Alignment Health offers ample room for growth and innovation in a fast-growing company united in its mission to put the senior first. This hybrid position requires candidates to live in Orange, CA and work in office at least 2-3 days per week, with additional in-office days to cover management time off.

Requirements

3–5 years of experience as a pharmacy technician, with at least 1–2 years in a supervisory or lead role.
Call center management experience highly preferred.
Experience in managed care, Medicare Part D, or pharmacy quality programs preferred.
Strong leadership and team management skills.
Excellent communication and interpersonal abilities.
Proficient in workflow coordination, performance monitoring, and coaching.
Proficient in Microsoft Office Suite and pharmacy systems (e.g., claims platforms, CRM tools).
High school diploma or equivalent required; Associate or Bachelor’s degree in healthcare, business, or related field preferred.

Responsibilities

Supervise Pharmacy Technician Leads and pharmacy technicians to ensure timely and accurate completion of work supporting pharmacy operations in a call center environment.
Monitor team performance and provide coaching, feedback, and development opportunities.
Conduct performance evaluations and support corrective action processes as needed.
Translate strategic goals into actionable workflows for the technician team.
Foster a culture of accountability and continuous learning through coaching, mentoring, and performance feedback.
Collaborate with the Sr. Manager, Pharmacy Technicians to implement workflow improvements and operational policies.
Ensure compliance with departmental procedures and regulatory requirements, supporting audit readiness and technician documentation standards.
Assist in resolving issues related to claims processing, member/provider correspondence, and PBM interactions, and support various pharmacy programs and campaign activities.

Benefits

Hybrid work schedule with in-office presence at least 2-3 days per week.
Opportunity to work in a mission-driven organization serving seniors and those who need it most.
Room for growth and innovation in a fast-growing company.
Meaningful work that changes and saves lives.