Pharmacy Technician - Call Center

1w1 week ago

McKesson

Overland Park, US · Full-time · $36,000 – $60,000

About this role

McKesson is an impact-driven, Fortune 10 company that touches virtually every aspect of healthcare. We are known for delivering insights, products, and services that make quality care more accessible and affordable, focusing on the health, happiness, and well-being of you and those we serve.

As a Pharmacy Technician Call Center Representative, you will join the Rx Savings Solutions member support team, a part of McKesson's CoverMyMeds business segment. You will use your pharmacy and customer service expertise to help members understand prescription options, reduce out-of-pocket costs, and navigate the pharmacy landscape.

Your day-to-day involves answering inbound calls from members and customers regarding prescription cost-saving opportunities. You will educate members on how to identify and realize savings using Rx Savings Solutions tools and services, assist with pharmacy claims questions, prescription transfers, and general pharmacy navigation.

This full-time position is based in Overland Park, Kansas, with a hybrid work option following an initial on-site training period. You will be part of a collaborative, supportive team environment where you can grow, make an impact, and are empowered to bring new ideas to shape the future of health.

Requirements

Typically requires 3+ years of related experience
Experience in retail pharmacy, healthcare customer service, and/or healthcare call center environments
Ability to communicate professionally and empathetically with members and colleagues
Demonstrated ability to multi-task, problem-solve, and manage deadlines
Proven ability to handle confidential information in a regulated environment
Comfort navigating computer systems and multiple applications
Working knowledge of Microsoft Outlook and Excel (or willingness to learn)
PTCB Certified Pharmacy Technician or ability to obtain certification within 6 months of hire

Responsibilities

Answer inbound calls from members and customers regarding prescription cost-saving opportunities
Educate members on how to identify and realize savings using Rx Savings Solutions tools and services
Assist with pharmacy claims questions, prescription transfers, and general pharmacy navigation
Make outbound calls to members who request support through the online portal or auto-dialer
Coordinate internally to resolve member issues accurately and efficiently
Conduct basic research related to pharmacy pricing and medication options
Clearly explain the benefits and value of Rx Savings Solutions services
Deliver exceptional customer service in every interaction