Certified Pharmacy Technician - Data Support

1w1 week ago

AnewHealth

US · Full-time · $32,000 – $42,000

About this role

AnewHealth is one of the nation's leading pharmacy care management companies, specializing in caring for people with the most complex, chronic needs wherever they call home. As a Certified Pharmacy Technician in our Patient Care Center of Excellence, you will support the various stages of patient care and contact in a closed-door pharmacy environment.

Your day-to-day work will involve a mix of phone-based patient and provider interactions, high-volume data entry, and navigating multiple pharmacy software systems. You will process prescription information with speed and accuracy, perform claim adjudication and auditing duties, and serve as a liaison between clinical pharmacists and other medical professionals on the patient's behalf.

This is an office or remote-based, cubicle environment that provides a fast-paced, high-energy atmosphere. You will partner with technicians and pharmacists to ensure new patients are successfully on-boarded, and you will place welcome calls to establish a trusted point of contact.

This role allows you to develop multiple skillsets as responsibilities fluctuate based on organizational needs. You will embody AnewHealth's Core Values in all communications and interactions while providing an exceptional patient experience.

Requirements

Active Certified Pharmacy Technician (CPhT) certification
Experience in a high-volume, fast-paced pharmacy environment
Proficiency with pharmacy software systems and data entry
Sound drug knowledge to handle prescription authorizations, clarifications, and transfers
Ability to perform claim adjudication, prior authorizations, and eligibility checks
Strong attention to detail and ability to maintain patient confidentiality
Comfortable working in a phone-based, cubicle environment

Responsibilities

Providing an exceptional customer service experience each day in a phone-based environment
Enter a high volume of data, processing prescription information with speed and accuracy
Utilizing sound drug knowledge to effectively receive prescription authorizations, clarifications, or transfers
Perform claim adjudication and auditing duties such as prior authorizations, billing, and eligibility checks, requiring outbound calls to patients
Working through current case queues to problem solve for patient care issues
Serving as a liaison between the clinical pharmacists and other medical professionals on the patient's behalf
Partner with technicians and pharmacists to ensure that new patients are successfully on-boarded
Placing outbound calls to patients to create, maintain, or update their medication profiles

Benefits

Remote or office-based work flexibility
Opportunity to develop multiple skillsets across different areas of pharmacy operations
Work in a closed-door pharmacy environment focused on patient care
Be part of a company that cares for over 100,000 people across all 50 states