Consultative Pharmacy Technician II

6d6 days ago

CenterWell

US · Full-time · $43,000 – $56,200

About this role

The Consultative Pharmacy Technician plays a key role in the Rx Education team by helping members understand their pharmacy benefit options. This position supports transitioning from retail to mail-order services when appropriate. Strong communication skills and emotional intelligence guide members toward informed decisions that improve convenience and health outcomes.

Daily work includes addressing questions about CenterWell Pharmacy, assisting with Rx Education and enrollment processes, and conducting medication research. The role involves triaging calls that require pharmacist consultation and making outbound calls to offer medication therapy management programs and schedule reviews.

This specialized function is rooted in compliance, education, and conversion while working from home in a metric-driven environment. Subject matter expertise in mail-order pharmacy is developed through a compassion-first approach that prioritizes member needs and regulatory adherence.

Partnership with supervisors and QA teams supports continuous improvement of call quality and conversion goals. Special campaigns such as the Annual Enrollment Period are supported as needed while maintaining professionalism during sensitive health discussions.

Requirements

High school diploma or equivalent required.
2+ years customer service, pharmacy benefit, Pharm Tech, or healthcare experience.
Active Pharmacy Technician License that is certified, not only registered.
Must reside in FL, TX, AZ, or OH with active state license.
Ability to fulfill Annual Verification of license by required deadline.
Meet all Work at Home eligibility requirements including satisfactory internet speeds and a dedicated workspace.
Strong verbal communication skills with ability to explain complex topics in plain language.
Proven ability to build rapport and drive action through consultative engagement in a metric-driven environment.

Responsibilities

Serve as an expert in mail-order pharmacy benefits including medication delivery timelines, refill processes, and savings potential.
Use motivational education techniques to guide and inform members during live calls.
Accurately assess member needs and offer personalized solutions that prioritize ease, care, and health benefit alignment.
Navigate systems to identify appropriate enrollment opportunities and execute required steps with accuracy.
Document member interactions with thoroughness and clarity in accordance with compliance standards.
Adhere to scripting protocols while maintaining a natural, member-centered conversation style.
Partner with supervisors and QA teams to continuously improve call quality and meet conversion goals.
Support special campaigns or seasonal initiatives such as the Annual Enrollment Period as needed.